Business and Administration Level 2 Apprenticeship

Overview

This qualification is for individuals that are currently employed in a Customer Service role and achieve through on the job training and assessment.

Learners must achieve 45 credits in total; 21 credits from the mandatory units below and a total of 24 credits from the optional units.

What is covered on the course?

Mandatory units include:

Communication in a Business Environment
Understand Employer Organisations
Principles of Providing Administrative Services
Principles of Business Document Production and Information Management
Manage Personal Performance and Development
Develop Working Relationships with Colleagues

Optional units cover the duties and responsibilities fulfilled by a business admin, and include leadership, digital, systems management, presentation skills, and more.

Key Info

Course duration

15 months

Entry requirements

The apprentice must be employed, working more than 16 hours per week and have completed at least 3 months of their probation period. They must have an understanding of and use of IT equipment.

Completion of West Diagnostics in Application of Number and Application of Communication Then completion of these for Essential Skills if a suitable qualification is not already held.

Qualifications

On successful completion of the qualification, the individual will be awarded the following:

Customer Level 3 Diploma
Essential Skills in Maths and English Level 2 (if applicable)

What happens after my apprenticeship?

At Aspiration Training, we provide every learner with a career pathway. This is a plan with clear, practical steps our learners can take to achieve the career of their dreams.

Our career pathways show typical routes through the various stages of learning, the knowledge and skills that will be learnt along the way and the career options that may be available as a result.

Career Progression is available across a number of levels, meaning, with hard work and determination, the sky is the limit.